▼ FREQUENTLY ASKED QUESTIONS ▼

• Which differences has your program from the others?

  Above all, it gives to the client an opportunity to create a design project on his own. The program management takes about three minutes because of its simple interface.

• What distinguishes "SanViz Terminal" from "SanViz for PC version"?

  They are equivalent as for their functions, but the first version is adjusted more for the buyer who will make the program work with his finger, and the other version is set for the seller, who will work with a PC mouse. Customer’s interface is designed in such a way to make him promptly figure out how the program is working, and the seller’s interface helps to make quickly the project with no use of a training program.

• Can I upload my own collections?

  Yes, sure. On our web site you can download the collections database. If you didn’t found in this database the required collection, you can add textures yourself or send us a request to add them.

• If the terminal is broken, what should I do?

  Terminal is an ordinary computer into a metal locker. We give a one-year warranty for it.

• How complicated is the terminal installation?

  You just need to place the terminal in a convenient location and plug in the socket.

• Will you make any changes to the program?

  Our program is constantly improved. The updates are released on average every two weeks.

• Is it possible to add new features to the program?

  Yes, it is. The web site has a section where you can submit proposals for the program development.

• Can we download into the program only our collections?

  Our web site offers a complete collections database and you can choose only those collections that you need.

• Which tile collections do you have?

  Currently in our database there are over 80,000 tile denominations. Russian manufacturers are all present and some of foreign manufacturers are also there. If you need a collection that does not exist in our database, you can let us know and we will upload it to the web site. So you will be able to download it from there.

• Is it possible to resize the layouts?

  Yes, you can change the layout sizes. We have several standard layout models, based on which customers can specify their bathroom sizes. There is only a maximum limit as regards the room length – it shouldn’t be more than 10 meters. You can also draw a layout of any shape thanks to the straight lines.

• Is it possible to adjust it to the sanitary equipment?

  As for sanitary ware, we don’t see a lot of requirements compared with tiles. That is why we think that sanitary equipment, installed in the program, should be quite sufficient. Moreover, its dimensions can be changed. And the buyer can see how the particular sanitary equipment looks like, directly in the store.

• How can I update the database?

  You can find a collections database on our website. All our clients have access to it. All you need to do is to download the appropriate collection from the web site, loading it to the terminal, using for example the USB key. There is also an instruction in the client’s private account.

• Who makes the prices?

  The program is set in a way to make possible price editing. We leave this option to the store. There is also the option for price integration with the store accounting system.

• How is the technical maintenance done?

  "SanViz" Terminal is a simple computer system, but closed in a metal locker. That is why, its technical maintenance should be the same as for ordinary computers. The terminal could be cared for by the same specialist who is engaged in the maintenance of your computers.

• Is there a guarantee period?

  You have a 1 year warranty from the terminal purchasing date. After warranty period had expired, you can simply come down with a service contract with any organization for computer maintenance in your city. That's because "SanViz" Terminal is simply a computer, only closed in a metal locker.

• Where were the program development made? Who is the program developer? Where are the terminals made?

  Our company made all the program development. The terminal itself is made of different foreign component parts, except for its housing. Our company carries out the assembly.

• Do you have a training program?

  We do not have a training program, since there is no need for it. As for our estimates, an individual becomes familiar with the program within 3 minutes. The program desktop with different arrows shows where to click to change prices or to download other collections. And on our website you can find a video showing how to work with the program.

• Are there any payment prolongations?

  We are sorry to say that we do not provide any financial service.

• What is the advance payment?

  We ask to make an advance payment of 100%.

• What are the program weak spots?

  We have made this program so easy, due to the fact that all unnecessary complex functions were removed, as some similar programs still have. Nevertheless, they are still used mostly by designers. For example: in our program you cannot make a room with round walls or with a sloping ceiling. In our opinion, people who live with irregular layouts are quite wealthy and can afford to ask for designer services. Our program is focused on a large segment of people, living in apartments with a standard layout.

• Can we upload collections by ourselves?

  Yes, we have a special utility tool to make the work with database easy.

• How quickly can I have the terminal in store?

  The delivery takes about 3-4 weeks. But in the commercial offer we indicated 30 days.

• Do you have a delivery service?

  We do not have our own delivery service. We avail ourselves of transport companies’ services.

• Can I make the sloping ceilings?

  Unfortunately, we do not have this function in the program, as the owners of sloping ceilings are likely to live in cottages or penthouses. And they probably can afford to hire a designer. Our program is not directed to them.

• Can I make a curved wall?

  Unfortunately, we do not have this function in the program as the owners of bathrooms with curved walls, are most likely to live in cottages. And they probably can afford to hire a designer. Our program is not directed to them. In our program you can make a layout with different multangular forms.

• Is it possible to rotate tiles at 45 degrees?

  Yes, there such a function in the program.

• Tiles are also placed behind the bath?

  Yes, in our program they are placed behind the bath too.

• Are the rest pieces also calculated?

  Yes, they are. Moreover, the rest pieces will not be taken into account for decorations and borders.

• Can I connect my printer?

  Yes. It's an ordinary computer. It has 6 USB outputs. One of them can be connected to the printer.

• Do I need to install the terminal?

  The terminal does not require any installation. You only need to put it on a flat surface and plug in the socket. To have a bigger stability, the terminal can be bolted to the floor.

• Do I need an internet connection?

  No, it is not required. The collections database can be downloaded from another computer and uploaded to the terminal using USB key. But if you have an internet connection, the program will automatically check for updates.

• Do I have to pay for the maintenance in future?

  There is no need for that.

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